Minimum Tech Requirements for PlayPosit

Internet connection

For the best experience, it is recommended to have 10 Mbps. If you have a slower speed, the bulb may not play smoothly. You can check your internet speed with SpeedTest.

Web browser recommendation 

PlayPosit works optimally with the latest version of Google Chrome. To download the latest version of Google Chrome, visit Google Chrome.

If you are using Chrome version 80, you may see an error message when trying to use PlayPosit within D2L in an incognito Chrome window. Please see this article for more information.

PlayPosit also works with Mozilla Firefox, Apple Safari, and Microsoft Edge. Please make sure to enable third party cookies in your browser for the best experience. 

Enable third party cookies in:

If you're seeing a blue screen error or the bulb is not loading: Many browsers have recently tightened their security settings which may prevent PlayPosit bulbs from loading. This can be fixed in Google Chrome or Firefox by using the following steps:

Firefox: Exempt Brightspace -D2L and integrated tools from Enhanced Tracking Protection

  1. Log in to D2L
  2. Click the Shield Icon located to the left of the URL address bar
  3. Locate the “Enhanced Tracking Protection is ON for this site” message
  4. Toggle the switch OFF for Enhanced Tracking Protection
  5. The message should change to “Enhanced Tracking Protection is OFF for this site”
  6. Reload the page if needed

Chrome: Exempt PlayPosit from third-party cookie blocking

  1. Log in to D2L
  2. Navigate to a PlayPosit bulb in a D2L course (where the issue is occurring)
  3. Click the Lock Icon located at the left of the URL address (immediately to the left of D2L.arizona.edu)
  4. Click Cookies near the bottom of the small menu that appears
  5. Click on the Blocked tab
  6. Locate and click on “api.playposit.com”
  7. Click Allow
  8. Click Done
  9. Repeat the steps but select “www.playposit.com” this time for step 6
  10. Reload the page as prompted

Please see PlayPosit's Knowledge Base Article about troubleshooting bulb playback here. 

Tablet and phone compatibility

PlayPosit has no Android or iOS app. As long as you have the latest version of Google Chrome, you should be able to view PlayPosit bulbs on a mobile device in the browser. However, for the best experience, we recommend viewing bulbs on a computer or laptop. If you would like to build bulbs, we recommend that you access PlayPosit through a computer or laptop. Accessing PlayPosit on iPads currently causes issues - please use a different device to access the bulbs. 

If you are viewing a bulb on an Apple device with Safari browser, you might experience playback issues. First, check to make sure that "Prevent Cross Site Tracking" is un-selected in the browser privacy settings. 

  1. In the Safari app  on your device, choose Safari > Settings, then scroll to Privacy & Security.
  2. Un-select “Prevent cross-site tracking.”

This article describes how to prevent cross-site tracking in the Chrome app on your iPad.

If the interaction questions do not appear in the bulb, try changing the video source by following the steps below:

* Select the settings gear in the bottom right of the video
* Choose the Field that says "Panopto" under "Video"
* This should open a drop-down that allows you to change sources, choose MP4 under Source 2
* Play the video
Here's a recording of where to find and change this setting. Contact d2l@arizona.edu if you are still experiencing issues. 

For more information about bulbs that contain Panopto videos and how to troubleshoot common issues, visit PlayPosit's Panopto Video article. 

For the latest System Requirements, visit PlayPosit System Requirements.

Last Updated:
Tuesday, March 21, 2023